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The grand dame of the Canadian railway hotels, Le Château Frontenac is Québec City’s most famous landmark, a century-old castle high on a bluff over the St. Lawrence river; if you’ve seen a single photo of Québec City, you’ve seen the Château in the background, its green oxidized copper roof and orange Scottish bricks towering above the city’s Vieux Québec historic district. And though a tourist attraction in its own right, Château Frontenac is every bit as elegant as ever—past the sightseers in the lobby is a vast and labyrinthine hotel of some six hundred rooms across six wings, which vary somewhat in age and in relative opulence (though all additions are historically accurate).
Older rooms may be a bit on the small side, but compensate with plenty of old-world charm; in any case there’s nowhere in North America more Gallic than this, with its printed fabrics and ornate antiques. At the same time, it’s a modern business hotel, with four dedicated floors (the Fairmont Gold floors) for executive travelers, and modern amenities like internet access and 24-hour room service. The most desirable (and expensive) views are of the St. Lawrence, though a view of Old Québec is nothing to complain about.
This hotel really shines, though, in the services and public spaces, from Le Champlain, the traditional French restaurant, to Le Café de la Terrasse, which is exactly what it sounds like, serving more casual international fare with a view. Le Château Frontenac is a large hotel, and slightly less personal than some of Vieux Québec’s smaller boutiques—but this is a place with character, offering a once-in-a-lifetime experience. Design junkies may be uncomfortable, but this hotel is unquestionably the sightseer’s and the gourmand’s favorite.
During our stay we enjoyed a combination of history and luxury -- and you can't beat that. The staff was outstanding, the food was superb -- to say nothing of the grandeur of the Chateau. We'd go back in a minute.
The Tablet Hotels Meter is a running average of the ratings given to a hotel by registered Tablet Hotels users who have actually stayed at the hotel. The scores are based on responses to our feedback survey, which is sent automatically to every user after the completion of a hotel stay booked through Tablet Hotels. We receive responses every day, the scores change accordingly - in real-time.
This way we can be absolutely certain of the integrity of the rating process - on some travel websites, there is nothing preventing the General Manager from giving his own hotel a perfect score, or the concierge from across the street, posing as a dissatisfied guest, giving his competitor all zeros. You have probably seen questionable user reviews on other websites, whether flowery advertising copy written by fake guests, or vague negative attacks written anonymously. You will not see any of this on Tablet Hotels.
How does a hotel remain a Tablet Hotel?
We have selected nothing but the most unique and extraordinary properties from around the world, but circumstances at individual hotels can change quickly. Therefore it is up to our customers to inform us if one of our properties has taken a turn for the worse. The Tablet Hotels Meter works on a 20-point scale, and for a hotel to keep its place on Tablet Hotels, the magic number is 15.
This is not just an arbitrary figure; we have two years' worth of data, from past user feedback, and we have found that the hotels whose scores drop below 15 are those experiencing recurring problems, and guest detailed reports reflect the same serious concern, whether it be service, room quality, noise or something else.
The Tablet Hotels Meter will not display a score until we have had at least two customers rate the hotel. This way one person's unfortunate stay cannot carry too much weight. And once five guests have returned their verdicts, the rating becomes a more scientific measure of the opinion of the average guest. At this point, if the hotel's average overall score drops below 15, the hotel will be automatically removed from the site.
Your opinion really does count; in this case, it is the only thing keeping the hotels you visit on the site. On a more positive note, the hotels with top scores are featured in our "Tablet 10" lists. And as a side benefit, this system will encourage hotels to extend their best level of service to Tablet Hotels users - we turn every Tablet Hotels client into a reviewer!
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Tablet Inc. reserves the right to remove any hotel review or travel recommendation at its sole discretion, for violation of the above guidelines or for any other reasons.
These reviews are posted exclusively by verified guests whose stays were booked through TabletHotels.com. We do encourage our clients to express their opinions, and what makes a hotel experience great is often something subjective, a matter of personal taste. At the same time, many of the hotels we list are extreme in one dimension or another, and are bound to disappoint somebody somewhere. These reviews are an excellent way to identify a hotel's particular quirks, and thereby avoid a poor hotel-guest match. But remember: if a hotel's overall customer rating falls lower than 15 out of 20, the hotel will be removed from our listings.
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You are reading a review posted by a verified guest of Le Chateau Frontenac and customer of Tablet Hotels. Everyone who books on Tablet Hotels is invited to share their reviews of the hotels they stayed at and to participate in Tablet Talk, our soon to launch private online community.
Tablet Talk connects todays global nomads on the basis of their shared passion to travel well. Are friends always asking you for recommendations? It's about sharing knowledge and your personal discoveries. Only active Tablet Hotels clients and the friends they've invited can become members of Tablet Talk. It's strict, we know, but a social network is only as good as its members make it.
We aim to assemble interesting people and connect them - what happens next is up to you.
