Shangri-La Hotel, Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia
Golden Triangle and KLCC

Action Bar

18
Rating

We select, you rate. Ratings are on a 20-point scale, and they're based on feedback from verified Tablet guests. If a hotel's rating falls below 16, it's gone — so your post-stay review is actually our most important quality-control tool.

Ratings Breakdown

  • Rooms17.5
  • Public Spaces18
  • Service18.5
  • Overall18
9
Reviews

Most recent review:

What I liked:

The lobby managed to be both comfortable and impressive. pool was beautiful. I 'd go back just for that.

What the hotel could do better:

The food & drink, including the vaunted High Tea in the lobby, was only so-so.

Susanna

Stayed July 2014

Read the Reviews (9)

9 Favorite this hotel — to remember it, to save it to your wish list, or simply to express yourself

Hotel Description

It’s not the newest big-time luxury hotel in Kuala Lumpur, but the Shangri-La is not the sort of hotel that rests on novelty for its appeal. Everything that was impressive about this five-star downtown tower when it opened in the mid-Eighties is still impressive today (minor aesthetic and technological adjustments notwithstanding, it’s not like it’s a time capsule or something). The Asia-Pacific mega-luxury formula is still a successful one, even in the (forgive us) post-boutique era.

So. 662 rooms, at least a hundred of which are suites, but all of which, at any size, are comfortable, elegant, spacious enough, and provided with well-elevated city views. The style walks a line which never wavers into corporate blandness or bludgeoning kitschiness — it feels like Kuala Lumpur without also feeling like a presentation from the local Chamber of Commerce. And the key to this sort of hotel is not just the facility, but the service as well — most anything you want is already at your fingertips, but in the rare event it’s not, there’s an army of staffers on hand to make matters right.

Pool, spa, fitness center, restaurants — all the must-haves are present. And they’re far from your only choice. In the time since the Shangri-La opened, its very central location has somehow become even more central — you’ll probably recognize the Petronas Towers, for instance.

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Hotel Criteria

  • 662 Rooms
  • Style: Contemporary Classic
  • Atmosphere: Lively

Map

Hotel Amenities and Services

  • 24 hour concierge
  • 24 hour front desk
  • 24 hour gym
  • 24 hour medical assistance
  • Babysitting (on request)
  • Bar
  • Beauty salon
  • Boardroom
  • Business center
  • Central air conditioning
  • Free parking
  • Free wi-fi
  • Garden
  • Jacuzzi
  • Lounge
  • Luggage storage
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Shopping area nearby
  • Smoking rooms (on request)
  • Spa treatments (on request)
  • Wake-up service

Need to Know

-Extra-person charges may apply and vary depending on hotel policy. -Guests must show current government-issued proof of identity at the time of check-in. -Photo identification and credit card or cash deposit are required at check-in for room and incidental charges. -Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. -Pets not allowed -Check-in time starts at: 2 PM -Check-out time is: 12 NOON

Credit cards accepted:

Visa, MasterCard, American Express, Diner's Club

Check in:

3pm,

Check out:

12pm

Hotel Booking Widget

Hotel Amenities and Services

  • 24 hour concierge
  • 24 hour front desk
  • 24 hour gym
  • 24 hour medical assistance
  • Babysitting (on request)
  • Bar
  • Beauty salon
  • Boardroom
  • Business center
  • Central air conditioning
  • Free parking
  • Free wi-fi
  • Garden
  • Jacuzzi
  • Lounge
  • Luggage storage
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Shopping area nearby
  • Smoking rooms (on request)
  • Spa treatments (on request)
  • Wake-up service

Need to Know

-Extra-person charges may apply and vary depending on hotel policy. -Guests must show current government-issued proof of identity at the time of check-in. -Photo identification and credit card or cash deposit are required at check-in for room and incidental charges. -Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. -Pets not allowed -Check-in time starts at: 2 PM -Check-out time is: 12 NOON

Credit cards accepted:

Visa, MasterCard, American Express, Diner's Club

Check in:

3pm,

Check out:

12pm

Map