Shangri-La Hotel, Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia
Golden Triangle and KLCC

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18
Rating

We select, you rate. Ratings are on a 20-point scale, and they're based on feedback from verified Tablet guests. If a hotel's rating falls below 15, it's gone — so your post-stay review is actually our most important quality-control tool.

Ratings Breakdown

  • Rooms17.5
  • Public Spaces18
  • Service18.5
  • Overall18
10
Reviews
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Hotel Description

It’s not the newest big-time luxury hotel in Kuala Lumpur, but the Shangri-La is not the sort of hotel that rests on novelty for its appeal. Everything that was impressive about this five-star downtown tower when it opened in the mid-Eighties is still impressive today (minor aesthetic and technological adjustments notwithstanding, it’s not like it’s a time capsule or something). The Asia-Pacific mega-luxury formula is still a successful one, even in the (forgive us) post-boutique era.

So. 662 rooms, at least a hundred of which are suites, but all of which, at any size, are comfortable, elegant, spacious enough, and provided with well-elevated city views. The style walks a line which never wavers into corporate blandness or bludgeoning kitschiness — it feels like Kuala Lumpur without also feeling like a presentation from the local Chamber of Commerce. And the key to this sort of hotel is not just the facility, but the service as well — most anything you want is already at your fingertips, but in the rare event it’s not, there’s an army of staffers on hand to make matters right.

Pool, spa, fitness center, restaurants — all the must-haves are present. And they’re far from your only choice. In the time since the Shangri-La opened, its very central location has somehow become even more central — you’ll probably recognize the Petronas Towers, for instance.

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Hotel Criteria

  • 662 Rooms
  • Style: Contemporary Classic
  • Atmosphere: Lively

Map

  • What I liked:

    What the hotel could do better:

    Guest

Hotel Amenities and Services

  • 24 hour concierge
  • 24 hour front desk
  • 24 hour gym
  • 24 hour medical assistance
  • Babysitting (on request)
  • Bar
  • Beauty salon
  • Boardroom
  • Business center
  • Central air conditioning
  • Free parking
  • Free wi-fi
  • Garden
  • Jacuzzi
  • Lounge
  • Luggage storage
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Shopping area nearby
  • Smoking rooms (on request)
  • Spa treatments (on request)
  • Wake-up service

Need to Know

-Extra-person charges may apply and vary depending on hotel policy. -Guests must show current government-issued proof of identity at the time of check-in. -Photo identification and credit card or cash deposit are required at check-in for room and incidental charges. -Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. -Pets not allowed -Check-in time starts at: 2 PM -Check-out time is: 12 NOON

Credit cards accepted:

Visa, MasterCard, American Express, Diner's Club, Japan Credit Bureau, China UnionPay

Check in:

3pm,

Check out:

12pm

Hotel Booking Widget

Finding Available Rooms & Prices

  • Deluxe Room - Double Bed

    • Fits 2 people
    • 1 Double/Full Bed
    • 398 ft²/36 m².
    Amenities

    Views: garden or city.

    This room includes:

    • coffee/tea
    • flat panel television
    • hairdryer
    • iron
    • laptop safe
    • minibar
    • on demand movies
    • phones
    • Pillow menu
    • Shangri-La bath amenities
    • stand up shower
    • working desk
  • Deluxe Room - 1 King Bed

    • Fits 2 people
    • 1 King Bed
    • 398 ft²/37 m².
    Amenities

    This room includes:

  • Premier Room - Single or Double Bed

    • Fits 3 people but not more than 2 adults
    • 2 Single Beds or 1 Double/Full Bed
    • 419 ft²/38 m².
    Amenities

    Views: garden, street or city.

    This room includes:

    • bathtub
    • central air conditioning
    • coffee/tea
    • flat panel television
    • hairdryer
    • iron
    • laptop safe
    • minibar
    • on demand movies
    • phones
    • Pillow menu
    • safe
    • Shangri-La bath amenities
    • sofa
    • stand up shower
    • working desk
  • Executive Room- 2 Twin Beds

    • Fits 2 people
    • 2 Single Beds
    • 419 ft²/39 m².
    Amenities

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Horizon Club Exec Room - Single/Double

    • Fits 2 people
    • 2 Single Beds or 1 Double/Full Bed
    • 419 ft²/39 m².
    Amenities

    Views: garden or city.

    This room includes:

    • bathtub
    • club level access
    • coffee/tea
    • crib (on request)
    • espresso machine
    • flat panel television
    • hairdryer
    • international channel
    • iron
    • laptop safe
    • minibar
    • on demand movies
    • phones
    • rollaway bed (on request)
    • safe
    • sofa
    • working desk
  • Executive Room - 1 King Bed

    • Fits 2 people
    • 1 King Bed
    • 419 ft²/39 m².
    Amenities

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Executive Room - Single or Double Bed

    • Fits 3 people but not more than 2 adults
    • 2 Single Beds or 1 Double/Full Bed
    • 419 ft²/39 m².
    Amenities

    Views: garden or city.

    This room includes:

    • central air conditioning
    • coffee/tea
    • crib (on request)
    • flat panel television
    • hairdryer
    • international channel
    • iron
    • laptop safe
    • minibar
    • on demand movies
    • phones
    • Pillow menu
    • rollaway bed (on request)
    • safe
    • Shangri-La bath amenities
    • soaking tub
    • sofa
    • stand up shower
    • working desk
  • Horizon Club Executive Room- 2 Twin Beds

    • Fits 2 people
    • 2 Single Beds
    • 430 ft²/40 m².
    Amenities

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Horizon Club Executive Room- 1 King Bed

    • Fits 2 people
    • 1 King Bed
    • 430 ft²/40 m².
    Amenities

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Premier Room- 1 King Bed

    • Fits 2 people
    • 1 King Bed
    • 452 ft²/42 m².
    Amenities

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Premier Room - 2 Twin Beds

    • Fits 2 people
    • 2 Single Beds
    • 452 ft²/42 m².
    Amenities

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Premier Selection Suite- 1 King Bed

    • Fits 2 people
    • 1 King Bed
    • 861 ft²/80 m².
    Amenities

    Views: city.

    This room includes:

    • bathtub
    • central air conditioning
    • flat panel television
  • Executive Suite

    • Fits 3 people but not more than 2 adults
    • 1 King Bed
    • 861 ft²/80 m².
    Amenities

    Views: garden or city.

    This room includes:

    • bathtub
    • club level access
    • coffee/tea
    • crib (on request)
    • espresso machine
    • flat panel television
    • international channel
    • iron
    • kitchenette
    • laptop safe
    • minibar
    • minifridge
    • on demand movies
    • phones
    • rollaway bed (on request)
    • safe
    • sofa
    • working desk
  • Save
    Only 1 room left Rooms Left

    Last Minute Room

    • Fits person Fits people Fits people but not more than adult Fits people but not more than adults
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    We're sorry but the list of room amenities is temporarily unavailable.

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    • Site Compare

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      Additional Taxes apply
      All Taxes included
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      Rooms Selected
      Assign guests at checkout.

      Includes:

      Tablet Exclusive Price

      This price is not eligible for Plus Privileges

      Member Privileges Eligible

      Travel reservation facilitated by: Expedia

      Tablet Direct

    • Site Compare

      Discount Applied

      Per Night For 1 Person
      avg per night for 1 person
      for 2 people

      Discount Applied

      Per Night
      Avg Per Night
      Additional Taxes apply
      All Taxes included
      Taxes excluded
      Rooms Selected
      Assign guests at checkout.

      Includes:

      Tablet Exclusive Price

      This price is not eligible for Plus Privileges

      Member Privileges Eligible

      Travel reservation facilitated by: Expedia

      Tablet Direct

Hotel Amenities and Services

  • 24 hour concierge
  • 24 hour front desk
  • 24 hour gym
  • 24 hour medical assistance
  • Babysitting (on request)
  • Bar
  • Beauty salon
  • Boardroom
  • Business center
  • Central air conditioning
  • Free parking
  • Free wi-fi
  • Garden
  • Jacuzzi
  • Lounge
  • Luggage storage
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Shopping area nearby
  • Smoking rooms (on request)
  • Spa treatments (on request)
  • Wake-up service

Need to Know

-Extra-person charges may apply and vary depending on hotel policy. -Guests must show current government-issued proof of identity at the time of check-in. -Photo identification and credit card or cash deposit are required at check-in for room and incidental charges. -Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. -Pets not allowed -Check-in time starts at: 2 PM -Check-out time is: 12 NOON

Credit cards accepted:

Visa, MasterCard, American Express, Diner's Club, Japan Credit Bureau, China UnionPay

Check in:

3pm,

Check out:

12pm

Map