Grand Hyatt Playa del Carmen

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, Mexico
Centro

Tablet Plus Members will receive:

  • Complimentary upgrade upon hotel check-in, based upon availability

  • 20% discount on spa treatments (book in advance; only available towards treatments between the hours of 8am to 12pm)

  • Guaranteed late check-out at 2pm

  • 1 hour free bike rental

  • Please note: Complimentary upgrades are not provided to suite category rooms

Become a Plus Member Now for $99 or add it at checkout

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19
Rating

We select, you rate. Ratings are on a 20-point scale, and they're based on feedback from verified Tablet guests. If a hotel's rating falls below 15, it's gone — so your post-stay review is actually our most important quality-control tool.

Ratings Breakdown

  • Rooms19.5
  • Public Spaces20
  • Service18.5
  • Overall19
7
Reviews
35 Favorite this hotel — to remember it, to save it to your wish list, or simply to express yourself

Hotel Description

It’s not like the Riviera Maya needed another resort, strictly speaking. But the Grand Hyatt Playa del Carmen brings something fresh to this somewhat overdeveloped stretch of coastline. Traditionally, travelers to “Playa,” that buzzing beach enclave down the coast from Cancún, have had to choose between one of two options. There are the boutique hotels in town, and the sprawling all-inclusive resorts lining the beaches north and south of it. The Grand Hyatt represents the best of both worlds, offering both a central location in town as well as many of the amenities and perks of a resort.

Not to mention that the resort has some serious design creed. Mexican architect Javier Sordo Madaleno — the mind behind the strikingly geometric San Josemaría Escrivá church in Mexico City — partnered with New York’s Rockwell Group, lately in the news for opening The New York EDITION. Their combined efforts in Mexico have produced a chic hotel that would be considered interesting enough anywhere, and that’s downright cutting-edge for a place like Playa del Carmen. The building itself is massive, Mayan-inspired but modern, and built relatively low to the ground amid a native mangrove forest. There are waterfalls and infinity pools; the lobby feels like a cool cave. An open-air promenade, El Paseo, seamlessly connects the hotel’s entrance to the beach; lined with several Hyatt-operated bars, eateries, and street food-style stands, it feels like a natural extension of Playa’s lively Quinta Avenida. The spa, perhaps the Grand Hyatt’s true standout feature, is modeled after the look and feel of a cenote — the region’s magical limestone sinkholes, filled with turquoise water, considered sacred by the ancient Mayans.

Guest rooms and suites run the range from comfortable to extravagant. All are outfitted in natural wood and a beachy color palette of blue and white, and feature floor-to-ceiling windows, private balconies with chaise seating, spacious bathrooms with walk-in rain showers, and Hyatt’s signature beds with 300-thread-count linens. On the higher end of the Grand Hyatt’s offerings are “Swim-Up” rooms, which, delightfully, are just what they sound like, with private terraces providing direct access to a swimming pool, and, of course, a line of suites with ocean views and plunge pools.

It’s a great new place to stay. At the end of the day, though Playa del Carmen is a social destination — not the sort of place where you’ll be tempted to hole up in your hotel room all day. Not when there are freshly grilled fish tacos and mezcal margaritas awaiting downstairs, and beyond, the beautiful people sunning themselves on white daybeds at Mamita’s Beach Club.

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Hotel Criteria

  • 314 Rooms
  • Style: Modern Design
  • Atmosphere: Lively

Map

  • What I liked:

    What the hotel could do better:

    Guest

Hotel Amenities and Services

  • 100% non-smoking hotel
  • 24 hour front desk
  • 24 hour gym
  • 24 hour room service
  • Adjoining rooms
  • Babysitting (on request)
  • Bar
  • Beauty salon
  • Bicycle rentals nearby
  • Boardroom
  • Central air conditioning
  • Free wi-fi
  • Game room
  • Garden
  • Lounge
  • Luggage storage
  • Multi-lingual staff
  • No pets allowed
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Shopping area nearby
  • Spa
  • Spa treatments (on request)
  • Steam rooms
  • Valet parking (charges apply)
  • Wake-up service
  • Yoga

Need to Know

The same credit card used to book must be presented at check-in as a guarantee. Pets are not allowed, with the exception of service animals. Children under 12 years stay free using existing beds. Extra beds are not available. Extra person, room only is 35 USD per night. Extra person, bed & breakfast is 53 USD per night.

Credit cards accepted:

Visa, MasterCard, American Express

Check in:

3pm,

Check out:

12pm

Hotel Booking Widget

This hotel is going through our quality control re-assessment. In the meantime, we recommend the great hotels below.

Hotel Amenities and Services

  • 100% non-smoking hotel
  • 24 hour front desk
  • 24 hour gym
  • 24 hour room service
  • Adjoining rooms
  • Babysitting (on request)
  • Bar
  • Beauty salon
  • Bicycle rentals nearby
  • Boardroom
  • Central air conditioning
  • Free wi-fi
  • Game room
  • Garden
  • Lounge
  • Luggage storage
  • Multi-lingual staff
  • No pets allowed
  • Outdoor swimming pool
  • Restaurant
  • Room service
  • Shopping area nearby
  • Spa
  • Spa treatments (on request)
  • Steam rooms
  • Valet parking (charges apply)
  • Wake-up service
  • Yoga

Need to Know

The same credit card used to book must be presented at check-in as a guarantee. Pets are not allowed, with the exception of service animals. Children under 12 years stay free using existing beds. Extra beds are not available. Extra person, room only is 35 USD per night. Extra person, bed & breakfast is 53 USD per night.

Credit cards accepted:

Visa, MasterCard, American Express

Check in:

3pm,

Check out:

12pm

Map