Join Our Team

We're building an all-star team at Tablet, based around an employee-first approach — simply put, we want Tablet to be a great place to work. We've grown exponentially, our business has grown more complex, and it's agile, fast-moving talent that will ensure we remain on the path to growth. You'll be a good fit if you're self-directed, self-motivated, and you do better work when you're trusted with a healthy amount of freedom and flexibility. We're located in Union Square, NYC.

Our brand is built on authenticity and a healthy dose of irreverence, but balanced, at all times, by consistency and discipline. The first two keep us from being boring, while the last two keep us from losing our focus. We know there's more to life than travel — but at the same time, we recognize that an extraordinary travel experience has the potential to touch just about every aspect of our lives.

We are currently looking for:

No recruiters, please. We do not work with 3rd parties for placement. Don't see anything that matches your expertise? Feel free to email us and tell us what your expertise is.

About Our Engineering Team

Our developers constantly challenge one another to improve their craft. We mean this seriously. To thrive in our environment you'll need to be smart, capable and independent, with a hunger for autonomy and for the responsibility that comes with it. We hire developers with great long-term potential and then enable them to achieve it. You'll spend your days using the flexibility of UNIX to produce simple solutions to complex business problems. The dress code is casual, the floor plan is open, and the upside is unlimited.

Technical Project Manager - NYC

With Michelin's support, projects are becoming increasingly ambitious as headcount grows across the company. Products and features are evolving as we continue to expand internationally and support a growing b2b platform. Our Project Manager will predict roadblocks, analyze dependencies, and propel projects forward. Working across technology, product, design, and executive teams requires cultivating confidence, iterating on process, building accountability, and ensuring a consistent flow of information. Your initial contributions will help us through a site revamp followed by a critical third party integration directly tied to our bottom line.

Our current goals revolve around improving predictability and product speed-to-market. The day-to-day of the role involves coordinating process, organizing standups, monitoring tickets, and facilitating technical discussions, work sessions, and retrospectives. Our teams are running at capacity and require coaching to become more self-reliant and predictable. This will be accomplished by creating and iterating on tailored processes which allow you to become more hands-off over time. An understanding of Tablet's product components and technical knowledge (what an API is and how it works) is essential in being able to get ahead of conflicts, prioritize tickets, and influence accordingly.

Requirements:

  • 5+ years technical project management experience
  • Strong technical acumen or an engineering background
  • Working knowledge of Scrum & Agile methodologies
  • Working product management knowledge
  • Bachelor's degree or higher

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Travel Specialist - NYC

Tablet was founded in the year 2000 by Laurent Vernhes and Michael Davis, a pair of new-media veterans in search of a cure for boring travel and an antidote to the internet's most common affliction: an overdose of options. Our users trust our taste — we do the hard work of selecting only the most extraordinary hotels, and we make booking them as painless as it can be. From curation to the actual hotel stay, we put our name on the line for an exceptional experience all the way through, including exclusive VIP treatment for our premium members.

Tablet was recently acquired by Michelin — a groundbreaking union that has us poised to grow faster than ever before. Our goals are ambitious, and we need uniquely talented team members to achieve them. Bring your skills, your hunger, and a willingness to grow with an ever-changing company.

The Customer Service team is responsible for maintaining Tablet's reputation for having the best Customer Service in the Online Travel Agency business. As the face of the company, our mission is to convert new users into loyal customers; to keep existing customers coming back for more; to quickly and confidently minimize damage, regardless of it's source, while demonstrating resourcefulness and diligence; to predict and get ahead of conflicts; and to create a customer service experience so incredible it defines Tablet.

Responsibilities

Assist our clients via phone, email, and live chat with inquiries such as making, canceling and modifying reservations, hotel recommendations, rate and availability searches, technical support, special requests, feedback and advise on our Tablet Plus program.

Required Skills

  • Demonstrated passion for Customer Service
  • Superb writing skills
  • Bachelor's Degree from a four-year college
  • A creative problem solver
  • A team player

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Travel Specialist (Bilingual Mandarin And English) - Singapore

Tablet is growing and the Customer Loyalty team (headquartered in New York City) is seeking an additional remote member located in Singapore. The Customer Loyalty team is responsible for maintaining Tablet's reputation for having the best customer service in the online travel agency business. As the face of the company our mission is to convert new users into loyal customers; to keep existing customers coming back for more; to quickly and confidently minimize damage, regardless of the source, while demonstrating resourcefulness and diligence; to predict and get ahead of conflicts; and to create a customer experience so incredible it defines Tablet.

As our Asia based Travel Specialist you will assist our clients via phone, email, live chat and WeChat. You'll resolve hotel booking inquiries (confirm, cancel, modify reservations), you'll offer hotel recommendations, and perform rate and availability searches. You'll also offer technical support, field special requests, solicit feedback, and be an ambassador to our Tablet Plus program.

Qualifications:

  • Fluency in spoken Mandarin and English
  • Superb writing skills in Chinese (characters and pinyin) and English
  • Bachelor's Degree from a four-year college
  • Passionate about hospitality and travel
  • A genuine belief that customers deserve the best service possible
  • Excellent organizational skills
  • An ability to problem solve
  • Ability to work independently and also with a team.

Other details:

  • Full time, salaried position
  • Monday-Friday: 9AM-6PM local time

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Sales Market Manager (Asia) - Singapore

Tablet thrives on high booking volume and agency commissions. Now a Michelin company, we're in an exceptional position to expand our influence and network of hotels. We're looking for a remote Singaporean based addition to our New York City based Sales & Partnerships team. As our Asian Market Manager you'll learn the habits and trends of Tablet's top-producing Asian markets, build direct relationships with hotel partners, secure the very best rates, and ensure that hotels in your area understand (and utilize) all available sales tools provided by Tablet. While we have team initiatives, an entrepreneurial spirit and an evolving metrics-driven strategy to make your markets the highest producing on Tablet is a must.

Responsibilities:

  • Secure exclusive pricing from hotels for weekly sales newsletters and Last Minute rates
  • Promote Tablet Plus, the best-value hotel perks and benefits program in the industry
  • Coordinate Michelin/Tablet brand alignment campaigns with Asian Tablet Hotels
  • Track trends, monitor competition, and fine tune your approach for incremental success
  • Coordinate with your counterpart in Tablet's distribution team for necessary rate set-up
  • Periodic travel to markets you manage

Requirements:

  • Bachelor's Degree
  • 2+ years of experience in a high-volume sales or related role
  • Ability to understand and translate an evolving e-commerce product
  • Bilingual English; Exceptional written and oral communication skills
  • Goal focused and ability to pursue solutions without strong supervision

Requirements:

  • Preferred Experience:
  • Experience in an online travel agency or rapid procurement space
  • Experience in luxury/high-end travel a plus

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply