Join Our Team

We're building an all-star team at Tablet, based around an employee-first approach — simply put, we want Tablet to be a great place to work. We've grown exponentially, our business has grown more complex, and it's agile, fast-moving talent that will ensure we remain on the path to growth. You'll be a good fit if you're self-directed, self-motivated, and you do better work when you're trusted with a healthy amount of freedom and flexibility. We're located in Union Square, NYC.

Our brand is built on authenticity and a healthy dose of irreverence, but balanced, at all times, by consistency and discipline. The first two keep us from being boring, while the last two keep us from losing our focus. We know there's more to life than travel — but at the same time, we recognize that an extraordinary travel experience has the potential to touch just about every aspect of our lives.

We are currently looking for:

No recruiters, please. We do not work with 3rd parties for placement. Don't see anything that matches your expertise? Feel free to email us and tell us what your expertise is.

French Travel Specialist - NYC

The Team

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best Customer Service in the Online Travel Agency business. As the face of the company our Travel Specialists’ mission is to convert new users into loyal customers; to keep existing customers coming back for more; to quickly and confidently minimize damage, regardless of the source, while demonstrating resourcefulness and grit; to predict and get ahead of conflicts, and to create a customer experience so incredible it defines Tablet.

The Opportunity

We are seeking a bi-lingual Travel Specialist to support our French and English-speaking clients. The hourly rate for this contractor position is $25 per hour / 40 hrs per week. There is potential for this opportunity to convert to a full-time salaried position.

Responsibilities

Assist our French and English speaking clients via phone, email, and live chat with inquiries such as making, canceling, and modifying reservations, hotel recommendations, rate and availability searches, technical support, special requests, feedback, and the Tablet Plus program. Travel Specialists are asked to volunteer to work at least two holidays per calendar year with compensation. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. Potential to work remotely and create your own schedule (fulfilling 40 hours/ week).

Required Skills:

  • Customer-facing work experience in the travel, hospitality, restaurant, or retail sectors
  • Superb communication skills
  • Consistent communication with your colleagues and managers via email, Slack/instant messaging, phone, our customer service platform, and video calls
  • Responding to client inquiries in a timely manner and managing their expectations
  • Relaying information to our hotel partners in a clear and concise manner
  • Reporting bugs, data issues, and enhancement suggestions to the appropriate departments
  • Reporting client feedback regarding hotels and/ or service
  • Ability to problem solve, real-time, and ensure our clients’ needs are satisfied quickly and simply
  • Oral and written fluency in French, proficiency in English
  • Comfortable working in a high-volume, ever-changing, and highly collaborative environment
  • Proficiency in Google Workspace (formerly G Suite) or Microsoft Office products using cloud-based tools to create and share documents, spreadsheets, presentations, and files
  • Organized, self-motivated, and able to manage time and deadlines, prioritize tasks, and keep track of steps in processes
  • Applicants are required to be fully vaccinated in accordance with office policy (training is in person)

Nice to Have:

  • An interest in hospitality and travel
  • A sense of humor
  • Travel experience
  • Fluency in other languages

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Global Marketing Manager - NYC

Tablet Hotels, the hotel experts at the Michelin Guide and part of the Michelin Group since late 2018, is expanding its marketing team as the travel industry begins to rebound.

Tablet is the original specialty online travel agency, focused on curating the most extraordinary hotels around the world, across an array of styles and price points, and providing best-in-class travel assistance services and an enviable VIP program. Discerning travelers can book hotels from the Tablet/Michelin curated selection in multiple languages and platforms: Tablet and Michelin Guide websites, the Tablet and Michelin Guide iOS apps, and the Michelin Guide Android app.

Leveraging the strengths and assets of both brands, you’ll be tasked with developing and executing global integrated marketing strategies to efficiently acquire and retain clients using all consumer touch points and content types including email and owned channels, paid media, PR, partnerships, events, etc. Boundless curiosity coupled with deep analytical skills and an understanding of how to build a brand platform leveraging data is crucial in order to define appropriate KPIs, set clear objectives and optimize performance.

This is a highly visible and influential role, working independently as well as collaborating with multiple individuals and teams across Tablet and Michelin, requiring both strategic and hands on marketing expertise. You’ll be responsible for forecasting and demonstrating marketing’s effectiveness, managing relationships with creative and media agencies, overseeing multi-lingual asset production and translations, conducting competitive analysis, keeping a pulse on industry trends, monitoring client feedback, and conducting market research.

Requirements:

  • 6+ years global brand and performance marketing experience
  • Experience managing multi-channel, multi-language marketing for a global B2C e-commerce brand
  • Ability to forecast and optimize media investment and performance; Track industry trends and internal benchmarks
  • Strong presentation, writing, and analytical skills
  • Understanding of various media management and reporting platforms: Google Ads, Google Campaign Manager, Facebook Business Manager, etc
  • Fluency in English and at least one other language preferred
  • Experience with high-end / design / luxury B2C brand(s)
  • An interest in travel and hospitality

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply