Join Our Team

We're building an all-star team at Tablet, based around an employee-first approach — simply put, we want Tablet to be a great place to work. We've grown exponentially, our business has grown more complex, and it's agile, fast-moving talent that will ensure we remain on the path to growth. You'll be a good fit if you're self-directed, self-motivated, and you do better work when you're trusted with a healthy amount of freedom and flexibility. We're located in Union Square, NYC.

Our brand is built on authenticity and a healthy dose of irreverence, but balanced, at all times, by consistency and discipline. The first two keep us from being boring, while the last two keep us from losing our focus. We know there's more to life than travel — but at the same time, we recognize that an extraordinary travel experience has the potential to touch just about every aspect of our lives.

We are currently looking for:

No recruiters, please. We do not work with 3rd parties for placement. Don't see anything that matches your expertise? Feel free to email us and tell us what your expertise is.

Lead DevOps Engineer - NYC

As our Lead DevOps Engineer you’ll manage a team of two responsible for developing the next generation of our cloud based infrastructure while sunsetting legacy technology and systems. The DevOps team works closely with the Backend team in managing our AWS environment with the goal of efficiently serving our growing international audience across multiple products and platforms (desktop, iOS, and Android). This includes both our traditional EC2 hosted platform as well as our next generation serverless APIs.

Reporting to the Head of Engineering, this is a highly visible and dynamic role since you’ll be contributing at every level including systems planning and design, DB and systems administration, OS and application testing, monitoring and automation, and infrastructure and network support.

On the security front we’re updating our systems to meet updated PCI requirements. Our DevOps team is responsible for tier-1 support which will be required on an as needed basis (automated solutions welcome). You’ll also be included in our on-call rotation schedule (along with 5 others) providing application support.

Requirements:

  • 5+ years experience in software development
  • Experience working with an environment hosted in AWS
  • Experience working with Linux based systems (or other *nix)
  • Familiarity with cloud based monitoring tools
  • Experience with Infrastructure-as-Code (i.e. Cloudformation, Terraform)
  • Familiar with configuration management tools (Ansible, Puppet, Chef, etc.)
  • Scripting experience (Bash, Python or other programming experience a plus)

Nice to Have:

  • Familiar with database administration (MySQL, Postgres)

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Chinese Translator (Freelance) - Remote

Our Chinese Translator will help us deliver content across the entire Tablet Hotels ecosystem including: Website, mobile app, magazine site, email, newsletter, and more. Being an editorial driven ecommerce platform there’s a variety of content to be translated from shorter button translations to longer form editorial content requiring local contextualization and everything in between.

You’ll be working independently taking requests through an established workflow of email, Asana/Jira, Google Sheets, and an internal system (training provided). The role requires proactive communication and great attention to detail since you’ll be delivering work according to deadlines tied to product and feature launches. As a freelancer your workload will vary weekly but generally requires a part-time commitment (invoices paid monthly).

Requirements:

  • Native fluency in Chinese
  • Experience translating from English to Chinese
  • Experience with project management platforms like Asana and Jira
  • Background in Chinese editorial roles preferred

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Travel Specialist (Bilingual) - NYC

The Team:

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best Customer Service in the Online Travel Agency business. As the face of the company our Travel Specialists’ mission is to convert new users into loyal customers; to keep existing customers coming back for more; to quickly and confidently minimize damage, regardless of the source, while demonstrating resourcefulness and grit; to predict and get ahead of conflicts, and to create a customer experience so incredible it defines Tablet.

The Opportunity:

We are seeking a bi-lingual Travel Specialist to support our clients. The schedule for this role is Friday-Tuesday, from 11am - 8pm EST, with an annual salary of $44,000, plus benefits.

Responsibilities:

Assist our clients via phone, email, and live chat with inquiries such as making, canceling, and modifying reservations, hotel recommendations, rate and availability searches, technical support, special requests, feedback, and the Tablet Plus program. Travel Specialists are asked to work at least two holidays per calendar year with compensation. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. Potential to work remotely and create your own schedule (fulfilling 40 hours/ week).

Requirements:

  • Customer-facing work experience in the travel, hospitality, restaurant, or retail sectors
  • Superb communication skills
    • Consistent communication with your colleagues and managers via email, Slack/instant messaging, phone, our customer service platform, and video calls
    • Responding to client inquiries in a timely manner and managing their expectations
    • Relaying information to our hotel partners in a clear and concise manner
    • Reporting bugs, data issues, and enhancement suggestions to the appropriate departments
    • Reporting client feedback regarding hotels and/ or service
  • Ability to problem solve, real-time, and ensure our clients’ needs are satisfied quickly and simply
  • Oral and written native fluency in French, Spanish, Portuguese, German, or Japanese
  • Oral and written proficiency in English
  • Comfortable working in a high-volume, ever-changing, and highly collaborative environment
  • Proficiency in Google Workspace (formerly G Suite) or Microsoft Office products using cloud-based tools to create and share documents, spreadsheets, presentations, and files
  • Organized, self-motivated, and able to manage time and deadlines, prioritize tasks, and keep track of steps in processes
  • Applicants are required to be fully vaccinated in accordance with office policy (training is in person)

Nice to have:

  • An interest in hospitality and travel
  • A sense of humor
  • Travel experience
  • Fluency in other languages

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply

Travel Specialist (Bilingual) Contract - Europe

The Team:

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best Customer Service in the Online Travel Agency business. As the face of the company our Travel Specialists’ mission is to convert new users into loyal customers; to keep existing customers coming back for more; to quickly and confidently minimize damage, regardless of the source, while demonstrating resourcefulness and grit; to predict and get ahead of conflicts, and to create a customer experience so incredible it defines Tablet.

The Opportunity:

We are seeking a bilingual Travel Specialist to support our clients. The hourly rate for this contractor position is $25 USD per hour / 40 hrs per week, Friday-Tuesday.

Responsibilities:

Assist our clients via phone, email, and live chat with inquiries such as making, canceling, and modifying reservations, hotel recommendations, rate and availability searches, technical support, special requests, feedback, and the Tablet Plus program. Travel Specialists are asked to work at least two holidays per calendar year with compensation. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. Potential to create your own schedule (fulfilling 40 hours/ week).

Requirements:

  • Customer-facing work experience in the travel, hospitality, restaurant, or retail sectors
  • Superb communication skills
    • Consistent communication with your colleagues and managers via email, Slack/instant messaging, phone, our customer service platform, and video calls
    • Responding to client inquiries in a timely manner and managing their expectations
    • Relaying information to our hotel partners in a clear and concise manner
    • Reporting bugs, data issues, and enhancement suggestions to the appropriate departments
    • Reporting client feedback regarding hotels and/ or service
  • Ability to problem solve, real-time, and ensure our clients’ needs are satisfied quickly and simply
  • Oral and written native fluency in French, Spanish, Portuguese, German, or Japanese
  • Oral and written proficiency in English
  • Comfortable working in a high-volume, ever-changing, and highly collaborative environment
  • Proficiency in Google Workspace (formerly G Suite) or Microsoft Office products using cloud-based tools to create and share documents, spreadsheets, presentations, and files
  • Organized, self-motivated, and able to manage time and deadlines, prioritize tasks, and keep track of steps in processes
  • Applicants are required to be fully vaccinated in accordance with office policy (training is in person)

Nice to have:

  • An interest in hospitality and travel
  • A sense of humor
  • Travel experience
  • Fluency in other languages

If interested, please submit your resume and detailed cover letter. Resumes without a cover letter will not be considered.

Apply