We're building an all-star team at Tablet, based around an employee-first approach — simply put, we want Tablet to be a great place to work. We've grown exponentially, our business has grown more complex, and it's agile, fast-moving talent that will ensure we remain on the path to growth. You'll be a good fit if you're self-directed, self-motivated, and you do better work when you're trusted with a healthy amount of freedom and flexibility. We're located in Union Square, NYC.
Our brand is built on authenticity and a healthy dose of irreverence, but balanced, at all times, by consistency and discipline. The first two keep us from being boring, while the last two keep us from losing our focus. We know there's more to life than travel — but at the same time, we recognize that an extraordinary travel experience has the potential to touch just about every aspect of our lives.
We are currently looking for:
No recruiters, please. We do not work with 3rd parties for placement. Don't see anything that matches your expertise? Feel free to email us and tell us what your expertise is.
The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.
Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.
As a Travel Specialist you’ll assist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program.
Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.
Requirements:
Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. The starting schedule for this role is Wednesday - Sunday 8:00 - 17:00 Singapore time.
Please submit your resume in English to apply.
The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.
Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.
As a Travel Specialist you’ll assist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program.
Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.
Requirements:
Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. The starting schedule for this role is Wednesday - Sunday 8:00 - 17:00 Singapore time.
Please submit your resume in English to apply.
The Customer Service team is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists’ mission is to create a customer experience so incredible it defines the brand.
Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.
As a Travel Specialist you’ll assist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. You’ll also be an ambassador of our Tablet Plus program.
Maintaining an incredible customer experience requires timely and concise communication between clients and hotel partners with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.
Requirements:
Travel Specialists are asked to work at least two paid holidays per calendar year. Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. The starting schedule for this role is Wednesday - Sunday 8:00 - 17:00 Singapore time.
Please submit your resume in English to apply.
In addition to our own channels, Tablet provides the hotel booking infrastructure for the MICHELIN Guide’s website and apps. Booking hotels online is a complicated operation; our systems interface with multiple platforms to access, display and transact real-time rates and availability and support multiple currencies and region-specific display and privacy requirements. Our hotel selection is constantly changing, adding new, extraordinary hotels and phasing out others on a regular basis. Information we show on our platforms come from internal teams, hotel partners, our users, and third parties, and needs to come together in a seamless, hyper intuitive interface that smooths the path from searching to booking to getting on your way to an incredible hotel stay. We operate like a startup within Michelin, offering high impact opportunities as we influence the digital transformation for the Michelin Experiences group (gastronomy and travel).
As our Business Analyst, you’ll develop the foundation for design decisions and your work will clarify requirements for the engineering team. You’ll be responsible for understanding and codifying the sources, formats, relationships and rules for every data element in our systems and how each is accessed, managed, and used across our platforms. You will be tasked with documenting user flows and data dependencies for specific features and functionality and developing recommendations for how to deploy new features and make improvements on existing ones. Along the way, you will need to vet potential solutions by devising and running user research and testing, monitor competitor movement to inform our priorities and plans, and define tracking requirements to gauge performance.
You’ll report to Tablet’s co-founder who is now both Chief Creative Officer for Tablet Hotels and Chief Product Officer for Michelin Experiences. This is a highly visible and influential role that collaborates with our executive team and every department throughout the company in order to holistically understand the business, target audience, product ecosystem, and unique informational and data challenges as they relate to elevating user experience, driving revenue, and pushing customer retention. Success requires an ability to harness user data, team feedback, market research, and emerging digital design trends in developing compelling navigation models, site maps, and transaction flows. Impeccable documentation and organizational skills will be invaluable.
Tablet is a flat organization where even the executive team operates as hands-on peers. If you’re self-directed, self-motivated, and do better work when you're trusted with a healthy amount of freedom and flexibility, we may be an excellent fit.
Requirements:
$100,000 - $150,000 USD Annual Salary based on experience
