Frequently Asked Questions

If you have questions, please contact us at

When is my reservation confirmed?

Immediately after you complete the reservation process, you will receive a confirmation page (on screen) and a copy will be sent to you via e-mail. If you don't believe you received the e-mail, be sure to check your email filter settings and any mailboxes that hold filtered mail. Your confirmation page will include your confirmation number, dates, room rate, and all other necessary details. Although you do not need this page to check-in, we encourage you to print it out for your own reference.

How can I view my confirmed reservation?

You can check your reservation online by clicking on "My Account", located on the right side of our homepage, and securely logging in with your email address and password. Also, when viewing the details of your "Current Reservation", you can email a copy of your confirmation page to the address of your choice.

How do I cancel a reservation?

Sign in to your account and click on "View all Current Reservations". Then, click on "Cancel" under the reservation of your choice. Please note that hotels have different cancellation policies, and some rates carry special rate rules, so please read them carefully before canceling. If you cannot cancel your reservation online, please email customer service.

How do I change a reservation?

If you would like to change a current reservation, you need to rebook it as a new reservation and then cancel the original. This will guarantee that there is a record of the change in your account. Follow this procedure:

  • Check the "Cancellation Policy" and "Rate Rules" of your original reservation, to ensure that you are not within the penalty time period indicated.
  • Make a new reservation - be sure to sign in during the process in order to access your previously saved profiles.
  • Upon receiving confirmation of your new reservation, proceed to cancel your original reservation.

Be sure to make your new reservation first and then cancel your original, so that you don't lose your space in the hotel. If you have trouble finding availability or the same rate for your new dates, please contact customer service for assistance.

I cannot find record of my reservation

If you cannot find record of your reservation in your Tablet account, you may have confirmed it under a different username (email address). Or, you may have used a different website. If you are sure you booked your reservation through Tablet and are experiencing difficulty locating it, please email customer service.

Do I need to register?

No. During the process of confirming your first reservation on Tablet an account will be created so you can conveniently access your reservation and profiles in the future. Registration is for your benefit only. It protects your reservations and information by only allowing access to it with the username and password you select. Registering to receive our Newsletter is optional.

What happens to my personal information?

Your personal information and any additional details in your Tablet account -- such as profiles -- are kept in a safe and secure environment and can only be accessed by using the username and password associated with it. Your information is never sold, given away or used without your permission. Please read the Privacy for more information.

How do I make a reservation for someone else?

The reservation process has an area for guest information on the checkout page, simply enter the guest name that is paired with the room type chosen.

How do I book multiple rooms?

You can book up to 4 rooms in a single checkout by using the room selector. Different room types can be combined but if you wish to book 5 or more, please contact our Customer Service team as a disounted rate may be available.

What forms of payment can be used?

In order to confirm a reservation on Tablet, a valid credit card is required. The type of credit card(s) accepted is dependent on the hotel and rate you are interested in. To clarify, please read the room description and "Forms of Payment Accepted" of the rate in question.

What happens to my reservation? Is my credit card charged?

Reservations are sent immediately to the hotel and into the hotel's reservation system. Each hotel has different policies regarding when and how much your credit card may be charged: some hotels take a deposit at the time of booking, while hotels simply use your credit card as a guarantee. Please read the room description, "Rate Rules", and the "Hotel Policy" carefully, so that you understand the terms of your reservation.

What do I do if my credit card is rejected

Please make sure to use a valid credit card. You credit card number must be entered in consecutive numerals; do not include "spaces" or "-". Also, be sure to check that there are no blank spaces at the end of the credit card number. Finally, make sure that the expiration date of your credit card is after the departure date which you are attempting to book.

What does it mean when I get a Technical Error message?

This message means that there was an error in the reservation procedure. This is usually caused by trying to bookmark a page in the process, but can also occur if there is a disconnection to the hotel's reservation system. Please try again, but if you continue to experience difficulties, let us know by e-mailing customer service.

What if there is No Availability?

The hotels featured on Tablet are special and, as a result, fill up quickly. To help you get into the hotel you desire, we have supplied two alternatives that appear on the "Sorry, No Availability" page during the booking process. The first, "View available dates at the hotel", allows you to check availability for the length of your stay within the upcoming weeks. This is very useful if you have flexibility in your dates and truly wish to stay at a particular hotel. The second option is an alternate list of hotels. This list, which appears on the bottom of the screen, is based on your search results or hotels with the same characteristics and/or location.

Why are some hotels offered only "on request"?

Hotels that are offered only "on request" do not have the technology to provide real-time rate and availability details. If you are interested in staying at an "on request" hotel, once searching for the hotel, click "Rooms available only on request" located on the right side of the screen (directly above "View Hotel"). Complete the brief form and our Customer Service department will respond immediately.

Why is a promotion not available?

Promotional rates are offered for a limited number of rooms each night. As these rates sell out rapidly, this may be the case with your stay dates. If your plans are flexible, we suggest you search for an alternative travel period.

Do You Offer Commissions to Travel Agents and/or Industry Rates?

If you are a travel agent and would like to make bookings for your clients, please refer to Tablet PRO, our dedicated program for travel agencies and advisors. If you are a travel agent pursuing discounted industry rates for your own travel, please contact the hotel directly. 

Are group rates offered?

If you are booking a stay for more than 10 people, or more than 5 rooms, you may qualify for a deeper discount than the ones we normally offer, dependent on the hotel. In the search criteria area, click on "Need to book a group?", complete the brief form, and our Customer Service department will respond immediately.

About Booking Children

Some hotels may charge extra for a rollaway bed or a crib (depending upon age) available for children. This possible extra charge is not always displayed by the hotel to appear with the list of available rates offered. In order to make sure that you see the exact rate that you will be charged for an accommodation for more than 2 adults, it is best to email us at customer service with your dates and the ages of your children. We will be happy to confirm rates and availability for you.

Do you have an APP?

We do! You can download our iOS app in the App Store. An Android version is coming soon.